Brand guide · Canada · checked October 19, 2026

Hisense heat pumps

Hisense is made by Hisense Group (Qingdao, China). ENERGY STAR lists 198 Hisense outdoor models certified for Canada, 161 of them cold-climate, and its best certified pairing heats at a COP of 2.52 at −15°C (5°F).

Certified for Canada 198 outdoor models 320 certified pairings

Cold-climate 161 models meet ENERGY STAR Cold Climate; 149 meet NRCan's −15°C numbers on paper

Best COP at −15°C (5°F) 2.52 best HSPF2 11.8 · best SEER2 32.0

Warranty in Canada 10-year parts, 10-year compressor register within 90 days

Hisense at a glance

Who owns it: Hisense Group (Qingdao, China); North American HVAC sold by Hisense USA (Suwanee, Georgia) under the Hisense Comfort site. No 2024-2026 ownership change found.
Sister brands: Toshiba (TVs)
Headquarters: Qingdao, China
How it's sold: Contractor-installed
Price tier: Mid-range. No published prices; sold through HVAC distributors and quoted by contractors. 'Mid' is an editorial placement, not from a cited price source.
What it makes: ductless mini-split, multi-zone, ducted central, packaged
Names on ENERGY STAR's list: Hisense (certified by Hisense (Guangdong) Air Conditioning Co. Ltd)

Product lines

The current residential heat pump lines we found on Hisense's own pages, with the low-temperature claim in the maker's words. 7 of 8 are sold as cold-climate.

Hisense heat pump lines
Line	Type	Cold-climate	Maker's low-temperature claim	Refrigerant
Hi-PRO Ductless	ductless mini-split	Yes	Heating operation range -22°F (-30°C) to 75°F (24°C)	R-454B
Hi-PRO HD	ducted central	Yes	more than 70% heating capacity at −5°F; an operating range as low as −22°F (spec list: Heating operation range: -13°F (-25°C) to 75°F (24°C))	R-454B
Hi-ULTRA Ductless	ductless mini-split	Yes	Hi-ULTRA systems are designed for extreme cold temperatures as low as -13°F (-25°C)	R-454B
Hi-ULTRA XTREME	ductless mini-split	Yes	Its outdoor unit can provide heat even in temperatures as low as -22 degrees (unit not stated)	—
Hi-MULTI	multi-zone	Yes	No low-temperature figure published	R-454B
Hi-UNI	ductless mini-split	Yes	No low-temperature figure published	R-454B
Hi-EDGE	ductless mini-split	No	No low-temperature figure published	R-32
Hi-PAK	packaged	Yes	No low-temperature figure published	R-32

Certified models with the best cold-weather numbers

From ENERGY STAR's list for Canada (updated October 19, 2026): each row is one outdoor unit with its best certified pairing. 107 of 198 Hisense outdoor models use R-454B or R-32; the tables show those.

Mini-splits and multi-splits (167 models)

Hisense Mini-splits and multi-splits with the best ratings at −15°C (5°F)
Outdoor / indoor model	Size	Heat at −15°C (5°F)	COP at −15°C (5°F)	HSPF2	SEER2	Refrigerant	AHRI #
AST-18UW3RXB00 AST-18UW3RXB**00 HiULTRA	18,000 BTU/h 1.5-ton	13,700 BTU/h 76% of rated	2.50	9.8	21.0	R-32 Meets NRCan's −15°C thresholds	214604193
AO-18U3R25SS AS-18U3RDL25SS SmartSense	18,000 BTU/h 1.5-ton	13,700 BTU/h 76% of rated	2.50	9.8	20.0	R-32 Meets NRCan's −15°C thresholds	216030254
AO-18U3R25E AS-18U3RHB25E HI-EDGE	18,000 BTU/h 1.5-ton	13,400 BTU/h 74% of rated	2.40	9.8	20.0	R-32 Meets NRCan's −15°C thresholds	217106870
AO-18U3R26SS AS-18U3RHC26SS SmartSense	18,000 BTU/h 1.5-ton	13,400 BTU/h 74% of rated	2.40	9.5	20.0	R-32 Meets NRCan's −15°C thresholds	218083340
AO-12U3T25P AS-12U3THE25P Hi-PRO	12,000 BTU/h 1-ton	12,200 BTU/h 102% of rated	2.25	11.8	30.0	R-454B ENERGY STAR Cold Climate Meets NRCan's −15°C thresholds	217727404
AS-09UW3TBW00 AS-09UW3TBW**00 Hi-Pro	12,200 BTU/h 1-ton	12,200 BTU/h 100% of rated	2.25	11.8	32.0	R-454B ENERGY STAR Cold Climate Meets NRCan's −15°C thresholds	216739752

Central (ducted) split systems (33 models)

Hisense Central (ducted) split systems with the best ratings at −15°C (5°F)
Outdoor / indoor model	Size	Heat at −15°C (5°F)	COP at −15°C (5°F)	HSPF2	SEER2	Refrigerant	AHRI #
AUWR-60U3TH5 AUH-48UX3TEH3 Hi-PRO HD	48,000 BTU/h 4-ton	37,000 BTU/h 77% of rated	2.52	9.0	19.0	R-454B ENERGY STAR Cold Climate Meets NRCan's −15°C thresholds	215270433
AUWR-6024P AUH-6024 Hi-PRO HD	57,000 BTU/h 5-ton	42,000 BTU/h 74% of rated	2.46	9.0	19.0	R-454B ENERGY STAR Cold Climate Meets NRCan's −15°C thresholds	214855379
AUWR-24U3TK5 AUH-24UX3TDH3 Hi-PRO HD	24,000 BTU/h 2-ton	20,800 BTU/h 87% of rated	2.30	10.0	20.0	R-454B ENERGY STAR Cold Climate Meets NRCan's −15°C thresholds	214802096
AUWR-36U3TW5 AUH-36UX3TDH3 Hi-PRO HD	32,000 BTU/h 2.5-ton	31,000 BTU/h 97% of rated	2.15	10.5	19.5	R-454B ENERGY STAR Cold Climate Meets NRCan's −15°C thresholds	214802097
AR-24U3R25U HI-PAK	24,000 BTU/h 2-ton	24,000 BTU/h 100% of rated	2.00	8.5	18.5	R-32 ENERGY STAR Cold Climate Meets NRCan's −15°C thresholds	216760018
AUWR-24U3TJ3 AUH-24UX3TDH3 Hi-Ultra HD	24,000 BTU/h 2-ton	18,000 BTU/h 75% of rated	2.00	9.0	18.0	R-454B ENERGY STAR Cold Climate Meets NRCan's −15°C thresholds	216623781

Most efficient for cooling

Hisense systems with the highest SEER2
Outdoor / indoor model	Size	SEER2	EER2	HSPF2	COP at −15°C (5°F)	Refrigerant	AHRI #
AS-09UW3TBW00 AS-09UW3TBW**00 Hi-Pro	12,200 BTU/h 1-ton	32.0	18.4	11.8	2.25	R-454B ENERGY STAR Cold Climate Meets NRCan's −15°C thresholds	216739752
AS-12UW3TBW00 AS-12UW3TBW**00 Hi-Pro	12,200 BTU/h 1-ton	30.0	15.4	11.8	2.25	R-454B ENERGY STAR Cold Climate Meets NRCan's −15°C thresholds	216739753
AO-12U3T26P2 AS-12U3THE25P Hi-PRO	12,000 BTU/h 1-ton	30.0	15.4	11.8	2.25	R-454B ENERGY STAR Cold Climate Meets NRCan's −15°C thresholds	218270924
AS-15UW3TBW00 AS-15UW3TBW**00 Hi-Pro	15,200 BTU/h 1.5-ton	25.6	13.7	11.1	2.25	R-454B ENERGY STAR Cold Climate Meets NRCan's −15°C thresholds	217117996

Look up any pairing by its AHRI number in the AHRI Directory ↗ or search the model in ENERGY STAR's product finder ↗. Ratings are for the exact indoor and outdoor pairing shown.

Warranty

In Canada 10-year parts, 10-year compressor

Registration: Same Hisense USA policy, stated as valid in the United States and Canada: 2 years parts and compressor unless registered within 90 days (Quebec residents need not pre-register if annual maintenance is done)

Warranty terms (hisensecomfort.com) ↗

For comparison: in the US 10-year parts, 10-year compressor

Standard 2 years parts and compressor. Florida, Georgia and Texas units get up to 10 years on parts regardless of registration timing; California, Florida, Georgia and Quebec residents need not pre-register if annual maintenance is done.

Strengths and watch-outs

Strengths

High-efficiency top tier: Hi-PRO ductless 'up to 32 SEER2 and 11.8 HSPF2' (maker page)
Registered warranty of up to 10 years on parts and compressor, plus a 2-year outdoor-unit replacement if the compressor or outdoor coil fails on registered Hi-PRO, Hi-ULTRA, Hi-MULTI and Hi-UNI systems
All current lines use A2L refrigerants (R-454B or R-32). ENERGY STAR lists Hi-PRO, Hi-PRO HD, Hi-ULTRA, Hi-UNI, Hi-MULTI Xtreme and Hi-PAK as Cold Climate.
One written warranty covers both the US and Canada

Watch-outs

Only 2 years on parts and compressor unless the system is registered within 90 days of installation (outside FL, GA and TX)
No labour from Hisense. A contractor-enrolled labour plan is administered by Prime Warranty, with terms not published.
A licensed contractor must install and repair the system; 'Installation or service work by anyone other than a licensed contractor' is excluded
Canadian availability runs through four distributors listed by Hisense Canada: FASco (NS), ITC Technologies (QC), Compact Appliances (NB) and Refrigerative Supply (BC/AB/SK/MB)

Which rebates Hisense models fit

149 Hisense outdoor models meet the cold-climate numbers NRCan publishes for its Eligible Products List (COP of at least 1.8 at −15°C at full output, 70% of rated capacity, a variable-speed compressor) on their ENERGY STAR ratings. That list decides Ontario's Home Renovation Savings rebate, Manitoba's, New Brunswick's, Yukon's and Newfoundland and Labrador's, and the federal National Heat Pump Rebate expected in early 2027. Check the exact pairing on NRCan's list ↗.

161 models meet ENERGY STAR Cold Climate, which earns Quebec's higher LogisVert rate. BC uses its own qualified list. Rebate rules by province:

Ontario Quebec British Columbia Alberta Manitoba Saskatchewan Nova Scotia New Brunswick Newfoundland & Labrador Prince Edward Island The North (YT · NT · NU)

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Sources

Model counts and ratings: ENERGY STAR Certified Heat Pumps, updated October 19, 2026. Brand facts checked October 19, 2026 on: